由于我们是思科前端的客服人员，没有任何技术背景，
CASE 类型：故障诊断/备件更换
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产品序列号(SN)：(
售后服务合同号：
故障描述：
最终用户信息：
联系人&电话&邮件地址：
届时，我们会核实您所提供的信息并及时与您取得联系。
2018年4月25日 星期三
2018年4月22日 星期日
php redirect
http://s90304a123.pixnet.net/blog/post/39295907-php%E8%B7%B3%E8%BD%89%E9%A0%81%E9%9D%A2
2018年4月17日 星期二
2018年4月16日 星期一
english learn
The following table shows the relative performance as the load increases for each Confluence instance configuration: Confluence Server, two node Confluence Data Center, and four node Confluence Data Center. The table shows the response time relative to the baseline response time which we determined to be Confluence Server with sixteen browsers.
Today’s Friday Favorite is a helpful solution for my fellow Jira admins who have struggled to achieve a streamlined, standardized practice to escalate support requests to development. This dynamic duo of apps can automate a cumbersome and easily fumbled process, and, in turn, help you achieve those always important SLAs and time-to-resolution goals.
The very useful CallCenter for Jira Service Desk app allows customers to easily initiate new service requests over the phone, either by talking to an agent directly or through guided voice prompts. These requests are filled in with the same fields, issue types, and SLAs as standard web-based tickets, and placed into the same Service Desk queue.
Then, when a support ticket with a “bug” issue type enters a queue, Create on Transition for Jira can be triggered to automatically create a linked issue in the relevant project, pre-populate the fields, and add labels, assignees, watchers, attachments, comments, and more. Countless hours and valuable resources saved! :)
To bring this process full circle, because both the service ticket and development issue are linked from the start, the service desk agent can quickly navigate between issues to stay informed on the status of the bug fix. Plus, after configuring a simple Jira setting, agents can be automatically notified when a developer resolves a linked issue as “fixed,” and then follow up with the customer. As a result, communication between support and development teams improves, and nothing gets lost in the shuffle.
So, if your admins, engineers, and service desk agents are spending valuable time creating and linking issues and checking on bug fix statuses, then it may be time to take a look at these two handy apps on the Atlassian Marketplace.
Now, go have a great weekend! :)
Today’s Friday Favorite is a helpful solution for my fellow Jira admins who have struggled to achieve a streamlined, standardized practice to escalate support requests to development. This dynamic duo of apps can automate a cumbersome and easily fumbled process, and, in turn, help you achieve those always important SLAs and time-to-resolution goals.
The very useful CallCenter for Jira Service Desk app allows customers to easily initiate new service requests over the phone, either by talking to an agent directly or through guided voice prompts. These requests are filled in with the same fields, issue types, and SLAs as standard web-based tickets, and placed into the same Service Desk queue.
Then, when a support ticket with a “bug” issue type enters a queue, Create on Transition for Jira can be triggered to automatically create a linked issue in the relevant project, pre-populate the fields, and add labels, assignees, watchers, attachments, comments, and more. Countless hours and valuable resources saved! :)
To bring this process full circle, because both the service ticket and development issue are linked from the start, the service desk agent can quickly navigate between issues to stay informed on the status of the bug fix. Plus, after configuring a simple Jira setting, agents can be automatically notified when a developer resolves a linked issue as “fixed,” and then follow up with the customer. As a result, communication between support and development teams improves, and nothing gets lost in the shuffle.
So, if your admins, engineers, and service desk agents are spending valuable time creating and linking issues and checking on bug fix statuses, then it may be time to take a look at these two handy apps on the Atlassian Marketplace.
Now, go have a great weekend! :)
confluence3
https://confluence.atlassian.com/confkb/confluence-admin-permission-levels-explained-604209420.html
https://confluence.atlassian.com/doc/page-restrictions-139414.html
https://confluence.atlassian.com/doc/page-restrictions-139414.html
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